Return & Refund Policy of Taatka

At Taatka, we are committed to providing fresh, safe, and high-quality organic food products. Customer satisfaction is our priority.

Return Eligibility

Customers may request a return or replacement if:

  • Wrong product was delivered
  • Product was damaged during delivery
  • Product was spoiled upon arrival
  • Product quality significantly differs from description

Reporting Time

Any complaint regarding damaged, incorrect, or spoiled products must be reported within 24 hours of delivery.

Customers may be required to provide photos or videos as proof.

Non-Returnable Products

Due to the nature of food products, the following items are generally non-returnable:

  • Opened food packages
  • Perishable products after consumption
  • Products damaged due to improper storage by the customer
  • Change-of-mind purchases

Refund Policy

Refunds may be approved if:

  • Replacement is unavailable
  • Product is confirmed defective or damaged
  • Incorrect item was delivered and replacement cannot be arranged

Approved refunds will be processed through:

  • Mobile Banking (bKash, Nagad, Rocket)
  • Bank Transfer
  • Original payment method

Refund processing may take 3–7 working days.

Replacement Policy

Eligible products may be replaced with the same item or an equivalent product depending on stock availability.

Delivery Charges

If the error is caused by Taatka, all return and replacement shipping costs will be covered by us.

Policy Updates

Taatka reserves the right to modify this Return & Refund Policy at any time without prior notice.

Last Updated: June 2026